How much does your help desk outsourcing cost?

The cost of help desk outsourcing starts at the rate of $5 per hour and varies based on support hours, user volume, and service requirements. Contact us to discuss your needs and get a customized quote tailored to your business.

What types of technical and customer support issues can your help desk handle?

Our IT helpdesk services are equipped to handle a wide range of technical and customer support issues, from software troubleshooting and network issues to hardware failures and user queries. Whether it's providing remote assistance, resolving system outages, or answering product-related questions, our help desk 24/7 service ensures that all concerns are addressed swiftly and professionally.

Do you provide multilingual support for global customers?

Yes, we understand the importance of catering to a global audience. Our help desk services 24/7 include multilingual support, ensuring that customers from various regions can communicate with our team in their preferred language. This ensures a seamless and personalized customer experience across different time zones.

How can I ensure that outsourcing my help desk will maintain high-quality customer service?

By choosing our 24/7 help desk services, you can rest assured that your customer support will be handled by experienced professionals. Our dedicated team follows best practices in customer service and technical support, ensuring high-quality, prompt, and effective resolutions. We use advanced tools, AI-powered automation, and continuous training to maintain exceptional service standards. You'll have access to regular performance reports to monitor the quality of support your customers are receiving.

When is the right time to outsource business processes, customer support, or technical support?

Outsourcing is a great solution when your internal resources are stretched thin or when you want to provide help desk services 24/7 without significant investment in staffing and training. If your business is growing and you want to scale customer support efficiently, or if you're experiencing high call volumes outside of regular hours, outsourcing IT helpdesk services allows you to focus on core functions while ensuring your customers receive continuous support.

How can automation and AI enhance the efficiency of my outsourced help desk?

Automation and AI play a key role in enhancing the efficiency of our Helpdesk outsourcing services. By integrating AI-driven tools, we can provide quicker resolutions to common issues, offer instant responses through chatbots, and streamline ticketing processes. This reduces response times, improves consistency in service, and allows your team to focus on more complex problems while ensuring 24/7 availability. Our help desk 24/7 service leverages these technologies to provide a seamless, efficient support experience.

How quickly can I set up your 24/7 help desk service for my business?

Our 24/7 help desk service can be set up within days, depending on your business needs. We handle onboarding, system integration, and agent training efficiently. Our experts work closely with you to ensure a seamless transition, minimizing disruptions while providing immediate, reliable support.

What key performance indicators (KPIs) do you use to measure help desk efficiency?

We track KPIs like response time, first-contact resolution rates, customer satisfaction scores, and average resolution time to measure help desk efficiency. Regular performance reviews and feedback-driven improvements help us maintain high service quality and deliver fast, effective, 24/7 help desk support for your business.

How do you handle peak-time queries in your 24/7 real-time assistance model?

Our 24/7 real-time assistance model ensures prompt responses, even during peak hours. We use advanced ticketing systems, intelligent call routing, and a scalable workforce to handle high query volumes efficiently, reducing wait times and ensuring customers receive immediate, expert support.

What security measures do you implement in your 24/7 help desk services?

We follow strict security protocols, including data encryption, secure access controls, compliance with industry standards, and continuous monitoring to safeguard sensitive information. Our 24/7 help desk services prioritize confidentiality and cybersecurity, ensuring that your business data remains protected at all times.

Why should I choose LHI for my help desk outsourcing?

Outsourcing help desk services to Live Help India (LHI) comes with a lot of perks. Few of them include: Increased profits Reduced Administrative Hassles Huge Cost Savings Need to Hire Fewer Resources Faster TAT and High-Quality Results Highly Skilled Personnel with high experience at Low Cost

How do I know that outsourcing my help desk services will present quality service to my customers?

There are a few significant areas that we have developed and designed to ensure quality with our 24/7 help desk and customer support: Quality Assurance Reviews. Service Levels. Predictable, Repeatable Processes. Quality Assurance Reviews - the task of our quality assurance group is to monitor calls and review the tickets generated by the users. The team uses a rating system that ranks diverse facets of the help desk agents handling of the telephone in addition to the documentation at the ticket and follow-through on documented processes of the agent, especially on those tickets dropped to another group. Not merely is their rating received by the agents. Still, the QA specialist works with the Team Lead and representative to provide proper training on calls and identify regions in which they believe training is required by that the help desk agents. Service Levels - Service Levels are intended to hold the outsourcer, such as us, responsible for the services we supply. We've got service levels like average speed of answering rate, response time for emails, first call resolution, and customer satisfaction, which hold us liable to reach service level thresholds. Our team manages these service levels leads with staff scheduling, daily staffing adjustments, and reaching out to users responding to surveys. Predictable, Repeatable Processes - By using well-documented Knowledge Base content that specifies the right processes, you guarantee that not just do your users get service that is predictable and repeatable. But your help desk and resolver groups also know what is expected of them with each call, whether if it will be solved at the help desk or escalated to another group.

What makes your outsourcing help desk services reliable?

Thorough IT background With the in-depth knowledge in IT consulting, QA infrastructure services, software development, and much more, we go beyond just following the instructions about the best way best to address software problems. We realize applications from the inside and apply this information and address software problems efficiently. Worth for different ability levels Our support services are adjusted by us from novices to experts, to each user category. We solve minor problems reported by clients that are new and give seminars and training that help to embrace new applications quickly. For experienced users, we provide a quick and investigation resolution of non-trivial issues. To encourage further self-support, a knowledge base is created by us with the content tailored to every user group: from newcomer guides to posts on how to best address common issues. Extensive experience of collaboration in IT projects We engaged in short- and - long-term projects with both IT and non-IT companies, and we understand how to establish effective collaboration. We ensure collaboration of our help desk experts with applications developers, network and program administrators, QA staff members, and other professionals, outside or both in-house, to ensure that each problem is investigated and managed by the relevant specialist.

When Should I Outsource (Business Processes, Customer Care, Technical Support, etc.)?

Ask yourself, is providing sorted services your core competency? Or have you reached a stage in your growth trajectory where support teams will take the limelight and will have direct communication with your existing and potential customers? If answers to these questions are inclined towards a 'Yes,' then it's time to outsource your business process, customer care, and support. Doing so will become crucial to focus on your growth plan and reducing prices. However, if you need some signs to outsource help desk MSP, one of many among the first indicators is experiencing spikes in call volume or consistent telephone overflow that results in long customer wait times, which will negatively affect your service quality. Another sign could be the escalated business growth experienced by you and having difficulty in scaling staff for functions like IT, HR, training, finance, and quality control teams.

How Can Automation and Artificial Intelligence (AI) help my Outsourced Help Desk?

It's imperative to bring the speed of digital together with the subtlety and nuance supplied by individual agents. Automation and AI tools can allow you to deliver faster and more experience at a lower operational price. It can place advice at agents' fingertips so they can provide efficient service and support. These tools can also allow you to free human agents from tasks so they could spend more time around the ones that require more empathy and problem solving than AI can provide now.

How Does Training Work With An Outsourced help desk call center?

We at LHI have standard training programs ready for onboarding new help desk consultants and conducting training for staff members when required. But one size does not fit all, and you may wish to guarantee training is tailored to what makes your business unique. The very first step is to make your brand new help desk outsourcing companies team feel a welcome part of your own business. It may be done by sharing new guidelines and values or taking a brief session with a concise introduction to the service and expectation. Make sure that this staff has proper access and understanding of the procedure in place to maintain representatives updated and new technologies or goods you may introduce. The next thing to do is to train the team with your brand values and ethics as well because these people will be responsible for training other members, who might join the team when your business expands.

Is outsourcing my help desk service flexible to scale up or down as my business needs change due to seasonal fluctuation?

Clients can scale their BPO or help desk needs. Under seasonal fluctuations, the advantages of having outsourced help desk support can not be overstated. LHI, being a top help desk outsourcing company, possesses multiple clients for help desk support, and hence we can quickly shift and retain our consultants, agents, to absorb the fluctuations. BPOs can take over the non-essential operations of your company so that you can rest easy knowing that your cost requirements can be scaled.

What is the average number of calls that each help desk agent may take per month?

The answer to this question can be provided in two ways; theoretical and practical. Employing standard mathematics to this: an outsourced help desk support agent can manage 12 calls per hour x 8 hours (working hours) = 96 calls every day (assuming the standard call length is 5 minutes). But think about some of these factors that impact this throughput: Quicker Average Call - if the average call is more extended, then the number of requests per day that an outsourced help desk support agent can take; goes down. Call Arrival - It is not always one call aligned and arriving at the help desk right when the agent completes their call. There are valleys and peaks during the day. Outbound Calls - Agents need to make outbound calls and might be unavailable to reply for some time. Coverage - Extended coverage hours might not provide enough call volume to even come close to the theoretical throughput for an agent. Breaks - Most help desks have some breaks or at least lunch. Agent availability can be affected by this, but it's manageable. So what is the practical answer? 30 to 70 calls per day" depending".

How secure are the facilities? What about data protection?

Privacy and your information protection are of paramount importance to us, and we carry every possible effort to ensure that your 100% peace of mind. Here's a list of steps we take to safeguard your data's confidentiality. Zero disclosure agreements (NDA) with our employees Every staff member undergo pre-screening and criminal record checks before commencing employment with us No access to removable media like CD, DVD, and flash drives. Safety guards in our facilities closed-circuit television and individual PC monitoring.

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Enterprises, startups, and industry leaders trust us to deliver top customer support that goes beyond expectations. Our fast and reliable solutions help businesses run smoothly, improve customer satisfaction, and build strong brand loyalty.

Outsourced Help Desk Services Company

LiveHelpIndia specializes in providing 24/7/365 help desk services, ensuring uninterrupted support for businesses worldwide. As a trusted helpdesk outsourcing services provider, we assist companies in managing technical issues, customer inquiries, and operational challenges with efficiency and expertise. Our goal is to keep your systems running smoothly, minimizing downtime and maximizing productivity through proactive, round-the-clock support.

Our 24/7 help desk services cover a wide range of solutions, including IT troubleshooting, remote assistance, cybersecurity monitoring, and customer support. Whether your team requires real-time issue resolution or strategic technical guidance, our skilled professionals are always available to deliver fast, effective solutions. With seamless integration into your existing infrastructure, we help businesses streamline workflows and enhance operational efficiency.

By outsourcing help desk services 24/7, you gain a dedicated team that works tirelessly to ensure uninterrupted service every day of the year. Our expertise allows you to focus on core business functions while we handle technical support, ensuring reliability and peace of mind.

Your Trusted Partner for 24/7 Help Desk Services

Our expert help desk services provide round-the-clock IT support, troubleshooting, and technical assistance to keep your business running smoothly. From resolving IT issues to proactive monitoring, we ensure seamless operations and enhanced productivity - anytime, anywhere.

24/7 Support Availability

With 24/7 help desk services, we provide uninterrupted assistance, ensuring that your team and customers receive immediate support at any time. Our experts are always ready to handle inquiries, resolve issues, and enhance your business operations.
Reliability & Minimal Downtime

We prioritize zero downtime and ensure that our help desk services run smoothly without interruptions. You can count on us for consistent, high-quality support that minimizes disruptions to your business, keeping everything running efficiently around the clock.
Top-Tier Virtual Assistants

Our IT helpdesk services are powered by highly skilled virtual assistants who are trained to resolve issues swiftly and accurately. They act as an extension of your team, providing expert solutions, assisting with troubleshooting, and ensuring high levels of customer satisfaction.
Client Satisfaction is Our Priority

We are dedicated to providing exceptional helpdesk outsourcing services that focus entirely on your satisfaction. Our support system is designed to not only solve problems but also enhance the overall experience, ensuring your customers and employees are always satisfied with our services.
Scalability & Flexibility

Our services scale as your business grows, whether you need additional support during peak seasons or long-term expansion. We adapt to your evolving needs, ensuring consistent service quality regardless of business size or complexity.
Cutting-Edge Technology

We leverage advanced tools and cybersecurity protocols to provide secure, efficient, and reliable help desk solutions. From encrypted data handling to proactive threat monitoring, we help protect your business from security risks while maintaining seamless IT operations.

Enhance Your Business Operations with Our
Omnichannel Help Desk Services

LiveHelpIndia offers 24/7 help desk services, ensuring seamless IT support, technical assistance, and issue resolution. With our helpdesk outsourcing services, businesses get reliable 24/7 help desk support, minimizing downtime and enhancing efficiency around the clock.

Outsourced IT Support Services

Remote & Onsite IT Support - Troubleshooting and resolving IT issues remotely or dispatching technicians for onsite support through 24/7 help desk support.

Hardware & Software Troubleshooting - Assisting with device malfunctions, software errors, and performance issues via a 24/7 help desk service.

OS and Application Support - Providing guidance and fixes for operating systems (Windows, macOS, Linux) and business applications.

Network Support - Diagnosing and resolving network connectivity issues, slow speeds, and security concerns with a dedicated help desk 24/7 service.
Outsourced Customer Support Services

Technical Assistance - Helping end-users with common technical issues, such as password resets and software installation.

Multi-Channel Support - Assisting via phone, email, live chat, and ticketing systems as part of helpdesk outsourcing services.

User Account Management - Handling account setup, permissions, access control, and password resets.

Service Requests & Escalation - Managing user requests and escalating complex issues to specialized teams through 24/7 help desk services.
Cybersecurity Outsourcing Services

Security Monitoring & Incident Response - Detecting, analyzing, and responding to security threats in real time through 24/7 help desk solutions.

Firewall & Antivirus Management - Ensuring proper configuration and updates of security systems.

Data Backup & Recovery - Implementing disaster recovery solutions and assisting in data restoration with 24/7 help desk support.

Access Control & Compliance - Managing secure login methods and ensuring regulatory compliance with help desk services 24/7.
Outsourced Infrastructure Support

Cloud & Server Monitoring - Proactive monitoring of cloud environments, servers, and data centers with help desk 24/7 service.

Patch Management - Regularly updating software and security patches with 24/7 help desk monitoring.

Database Management - Ensuring database performance, security, and maintenance.

Hosting & Domain Management - Managing web hosting, domain renewals, and DNS configurations through help desk services 24/7.
Outsourced Business Support Services

Collaboration Tools Support - Assisting with Microsoft 365, Google Workspace, and other productivity tools.

VoIP & Telephony Support - Managing and troubleshooting VoIP-based communication systems with 24/7 help desk support.

VPN & Remote Access Support - Ensuring secure remote work solutions via helpdesk outsourcing services.

Third-Party Software Integration - Helping businesses integrate CRM, ERP, and other tools using 24/7 help desk services.
Maintenance Outsourcing Services

System Performance Optimization - Identifying and fixing slow systems, crashes, and inefficiencies.

Uptime Monitoring & Alerts - Ensuring business continuity by proactively addressing system downtime through 24/7 help desk solutions.

Scheduled Maintenance & Updates - Performing regular system check-ups to prevent future failures, handled efficiently by help desk services 24/7.

Help Desk Outsourcing Made Easy with Our Proven Process

At LiveHelpIndia, our 24/7 help desk services follow a streamlined process to ensure fast, efficient, and reliable support. From the initial consultation to continuous improvement, our helpdesk outsourcing services are designed to enhance business operations and minimize downtime.

1

Book a Free Discovery Call

Start with a detailed consultation to discuss your help desk support needs, business challenges, and service expectations. We assess your infrastructure, define SLAs, and craft a customized help desk strategy tailored to your business.

2

Get Help Desk Experts

We provide you with highly skilled professionals trained in your industry, tools, and workflows. Our team integrates seamlessly with your operations, providing multi-channel support to ensure smooth issue resolution and user assistance.

3

QA & Performance Monitoring

Our quality assurance team continuously monitors performance, response times, and resolution efficiency. With real-time reporting, regular feedback loops, and proactive optimizations, we guarantee a seamless help desk experience that enhances productivity and customer satisfaction.

Industries We Serve

Our 24/7/365 help desk services support diverse industries with expert IT solutions and real-time assistance. No matter the sector, we provide reliable, round-the-clock support to keep businesses running smoothly.

Banking
Life Sciences, Services, and Healthcare
Natural Resources
Hospitality and Travel
International Telecommunication and Media
Retail and Manufacturing
Human Resources
Sales and Marketing
Sourcing and Procurement
Finance and Accounting
Domain Experts and Knowledge Services
Customer Relationship Management

Human Resources
Sales and Marketing
Sourcing and Procurement
Finance and Accounting
Domain Experts and Knowledge Services
Customer Relationship Management
Banking
Life Sciences, Services, and Healthcare
Natural Resources
Hospitality and Travel
International Telecommunication and Media
Retail and Manufacturing

Case Studies

Discover how our expertise helped businesses achieve success. Click here to see all case study.

E-Commerce Company

A leading e-commerce company improved response times and customer satisfaction by outsourcing 24/7 helpdesk support, ensuring seamless order management and issue resolution.

IT Services Firm

An IT solutions provider reduced downtime and improved client retention by implementing 24/7/365 technical support, offering real-time troubleshooting and proactive issue resolution.

Travel & Hospitality Business

A global travel agency increased bookings and reduced complaints by providing 24/7 multilingual helpdesk services, delivering instant assistance across multiple communication channels.

E-Commerce Company

A leading e-commerce company improved response times and customer satisfaction by outsourcing 24/7 helpdesk support, ensuring seamless order management and issue resolution.

IT Services Firm

An IT solutions provider reduced downtime and improved client retention by implementing 24/7/365 technical support, offering real-time troubleshooting and proactive issue resolution.

Travel & Hospitality Business

A global travel agency increased bookings and reduced complaints by providing 24/7 multilingual helpdesk services, delivering instant assistance across multiple communication channels.

Outsource 24/7/365 Help Desk Services to LiveHelpIndia

By outsourcing your help desk services 24/7 to us, you can focus on growing your business while we manage your support needs. Our team is committed to delivering fast, effective solutions and ensuring a positive experience for both your customers and your internal teams.

Key Benefits

24/7 real-time assistance
Excellent standards for client service
Efficient reaction time
White-label solutions that are completely customizable
Greater rates of first-contact resolution

Ready to build a team of exceptional talent in the most feasible way possible

Free Consultation

Why Companies Love Working with Us

Discover how our expert mechanical drafters have helped businesses streamline designs, improve accuracy, and accelerate project success.

"We've experienced a remarkable transformation in our daily operations with the 24/7/365 Business & Productivity Support service. Their prompt responses and attention to every detail let our team focus on essential tasks without interruption. The expert advice and real-time solutions have truly boosted our productivity-an indispensable asset for our business."

Noah Cooper, New York

"Our experience with the 24/7/365 Server Support service has been outstanding. The dedicated team quickly resolves technical issues, keeping our servers secure and efficient. Their thorough diagnostics and expert solutions have minimized downtime significantly, strengthening our IT infrastructure and enhancing overall performance. I highly recommend this service for reliable server management."

Avery Rogers, Sydney

"The 24/7/365 User Support service has completely transformed how we manage customer interactions. Their friendly, expert team provides immediate assistance that resolves queries swiftly and reduces frustrations. With streamlined processes and professional handling, user confidence has soared, leading to higher satisfaction rates and smoother day-to-day operations."

Avery Rogers, Europe

"Our IT operations have greatly improved thanks to the 24/7/365 IT Support service. The knowledgeable team handles complex challenges with precision and resolves issues before they disrupt our workflow. Their proactive approach and clear communication have strengthened our technical stability and efficiency, making this service a vital asset for our organization."

Lily Ross, UK

"The 24/7/365 Firewall & Antivirus Management service has significantly fortified our security framework. Their expert team continuously monitors for threats, offering rapid responses and detailed risk assessments. Robust security measures and dedicated oversight have enhanced our system safety, establishing this service as a cornerstone of our IT security strategy."

Marcus Davis, USA

"Working on the Hong Kong West Kowloon Station project required precision and efficiency, and LiveHelpIndia delivered exactly that. Their 3D interior modeling services provided us with highly detailed drafts, ensuring seamless execution. Their expertise and commitment to quality made a significant impact on our project's success!"

Sophie Powell, Hong Kong